Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gdcmecommerceoperations@gmail.com

Return Address

If your return request has been approved in accordance with our Returns & Refunds Policy, the returned item(s) must be sent to the following address:

Flat 2304, 23/F, Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Hong Kong

Please do not send any items to this address without first contacting us and receiving confirmation that your return has been approved. Returns sent without prior authorization may not be accepted or processed.

Customers are responsible for ensuring that returned items are securely packaged and sent to the address provided above. We strongly recommend using a tracked shipping service and keeping the proof of postage and tracking information until the return has been successfully received and processed.

You can always contact us for any return question at gdcmecommerceoperations@gmail.com

Order Cancellation

Customers may request to cancel an order within 24 hours of placing the order, provided that the order has not yet been processed for shipment.

We generally process orders within 1–3 business days after the order is placed. Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.

If a customer requests cancellation within the 24-hour cancellation period and before the order has been shipped, the order may be cancelled and the customer will receive a refund for the cancelled order, subject to our applicable refund procedures.

To request a cancellation, please contact us as soon as possible after placing your order and provide your order number and relevant order details. We cannot guarantee cancellation requests received after the permitted cancellation period or after the order has entered the shipping process.

 

Return Shipping Fees

The responsibility for return shipping costs depends on the reason for the return.

Returns due to customer preference or other reasons caused by the customer:
If the return is requested due to a change of mind, incorrect size or fit, personal preference, or any other reason not caused by us, the customer is responsible for the return shipping costs. The applicable return shipping fee will depend on the shipping or express delivery company selected by the customer.

 

Returns due to an error or issue caused by us:
If the item received is damaged, defective, incorrect, or does not correspond to the item ordered due to an error on our part, the customer will not be required to bear the return shipping costs. In such cases, please contact us before returning the item so that we can provide the appropriate return instructions.

Customers should contact us and receive return authorization before sending any item back. This allows us to confirm the reason for the return and provide the correct instructions regarding the applicable shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gdcmecommerceoperations@gmail.com